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Marks & spencer: a case study in international retailing ilan alon, phdassistant professor of international business department of business administration and. Need essay sample on operations management: case study marks and spencer we will write a custom essay sample specifically for you for only $ 1390/page. marks and spencer: summary report of the case study introduction marks and spencer (m&s) is a leading uk retailer selling clothing, food, and housewares. Category: retail – grocery stores, fashion stores, e-retail apparel – high street apparel financial services – banks energy owner of the brand: marks and.